Service Manager – Jaguar Land Rover – Alfardan Corporation

Summary:
The Service Manager is responsible for overseeing the daily operations of the service department, managing a team of service technicians, and ensuring high levels of customer satisfaction.

Job Responsibility:
– Develop and implement service policies and procedures to ensure efficient operations
– Manage and motivate a team of service technicians to meet performance goals
– Monitor service orders and ensure timely completion of service requests
– Conduct quality control checks on completed work to maintain high standards
– Handle customer inquiries and resolve any escalated concerns or complaints
– Collaborate with other departments to improve overall customer experience
– Prepare and manage department budgets and expenses
– Stay up-to-date on industry trends and developments to improve service offerings

Candidate Requirements:
– Proven experience in a similar role, in the automotive industry
– Strong leadership and communication skills
– Excellent problem-solving abilities
– Ability to work under pressure and handle multiple priorities
– Knowledge of service management software and tools
– Bachelor’s degree in Business Administration or a related field (preferred)

Job Details

Preferred Candidate

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