Customer Service Associate | Retail | M&S | Qatar – Al Futtaim Group

Overview Of The Role:

• The Customer Service Associate is pivotal in delivering outstanding customer service, ensuring satisfaction through effective complaint handling and personalized assistance. This role requires maintaining high store standards, engaging in visual merchandising, and sustaining an attractive shopping environment. Additionally, the associate will manage inventory, ensuring availability and orderliness, and support sales through upselling and cross-selling strategies. Precision in cash handling and adhering to company policies in transactions are essential for overall operational excellence. Success in this role is measured by customer satisfaction, store ambiance, sales improvement, and efficiency in transaction processing.

What You Will Do:

Customer Service & Complaint Handling

• Engage with customers to provide a high level of service and assist with their needs.
• Address basic customer complaints and escalate issues as needed.

Visual Merchandising & Store Maintenance

• Ensure that the store is well-organized and adheres to company visual merchandising standards.
• Regularly clean and maintain the sales floor to create an inviting shopping environment.

Stock Management & Inventory

• Actively participate in receiving new shipments and restocking the store.
• Help manage inventory and ensure the store is fully stocked.

Sales Support (Upselling & Cross-selling)

• Recommend products to customers based on their needs, focusing on upselling and cross-selling.
• Stay updated on product information to make informed recommendations.

Cash Register Operation

• Operate the cash register, process transactions, and follow company policies for handling payments.
• Ensure accurate cash handling and maintain a clean and organized checkout area.

Job Details

Preferred Candidate

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