Tech Support Agent – VINIRMA Consulting Pvt.Ltd

Support Agent must carry valid Qatar Driving License with own car and have good 

location awareness for efficient on-site execution. 

Project Objective: 

To deploy and enable UPI functionality across all merchant POS terminals. The project 

includes system configuration, testing, POS branding, and on-site merchant training to 

promote smooth adoption and usage of UPI payment services. 

Pre-Deployment Activities 

[ Receive and verify merchant list with site addresses and terminal details. 

[ Prepare POS software updates and training materials. 

[ Ensure required credentials, configuration files, and merchant onboarding data are 

available prior to on-site visits. 

Deployment Activities 

[ Visit each merchant/store location as per the assigned deployment sheet. 

[ Install and/or update POS terminals to enable UPI (NPCI) acceptance features. 

[ Perform POS system checks: power, printer, connectivity, and OS version verification. 

[ Conduct test transactions to confirm successful UPI (NPCI) enablement and terminal 

functionality. 

[ Replace or apply CB branding materials (UPI/NPCI/CBQ) as per design standards. 

Merchant Training & Awareness 

Provide on-site training to merchant staff on: 

[ How to initiate and process UPI transactions on the POS. 

[ Common troubleshooting steps and escalation process. 

[ Understanding UPI limits, reversals, and refund procedures. 

[ Hand over printed merchant quick reference guides and contact details for support. 

[ Collect merchant acknowledgement/sign-off confirming training completion and 

successful UPI (NPCI) enablement. 

Post-Deployment & Reporting 

[ Submit daily visit and activity reports including merchant name, MID/TID, location, date 

& time of visit. 

[ Type of activity (installation, training, branding, reconfiguration). 

[ Attach test transaction receipt for confirmation. 

[ Capture before-and-after photos of terminal and branding. 

[ Escalate unresolved issues to the POS Tech Support Supervisor/backend configuration 

team. 

[ Ensure all documentation and data are updated accurately. 

Deliverables 

[ POS terminals enabled and configured for UPI acceptance. 

[ UPI (NPCI) branding applied as per CBQ/NPCI guidelines. 

[ Merchant staff trained on UPI (NPCI) usage and troubleshooting. 

[ Signed merchant training & deployment completion report. 

[ Daily and weekly consolidated progress reports. 

Roles & Responsibilities 

a. Field Agent / Officer: 

[ Execute deployment and training activities at site. 

[ Ensure accuracy of configuration and documentation. 

[ Maintain professional communication with merchants. 

[ Validate test transactions. 

b. Coordinator: 

[ Monitor deployment progress and agent performance. 

[ Handle escalations and coordination between field agent and backend teams. 

Quality & Compliance 

[ All POS installations and configurations must meet NPCI & CBQ compliance standards. 

[ Merchant data confidentiality to be maintained at all times.

Job Details

Preferred Candidate

Suite de l’annonce…