NOC Analysts (L1 and L2)

We are looking for NOC Analysts (L1 & L2) to support the monitoring, troubleshooting, and management of enterprise network infrastructure and services. The successful candidates will play a key role in ensuring network availability, responding to incidents, maintaining operational excellence, and supporting service continuity in a 24/7 Network Operations Center environment.

Key Responsibilities:

L1 NOC Analyst Responsibilities:

• Monitor network infrastructure through dashboards, monitoring tools, and alerting systems.
• Acknowledge and respond to network alerts within defined SLA timelines.
• Perform first-level diagnostics for link failures, device unreachability, interface errors, and high-utilization alerts.
• Verify service availability and perform basic connectivity checks.
• Log, categorize, track, and update incidents accurately within the ticketing system.
• Follow standard operating procedures (SOPs), triage workflows, and incident management processes.
• Escalate incidents to L2 support teams based on impact, severity, and escalation guidelines.
• Maintain shift handover reports, operational logs, and incident documentation.
• Coordinate with internal teams to ensure timely communication and service restoration.
• Support operational compliance through accurate reporting and documentation.

L2 NOC Analyst Responsibilities

• Manage and resolve network incidents escalated from L1 support teams.
• Perform advanced troubleshooting and deep-dive diagnostics across routing, switching, firewall policies, VPN connectivity, and network performance issues.
• Investigate device misconfigurations, service degradations, and recurring network faults.
• Collaborate with Infrastructure, Security, and Engineering teams for configuration changes, firmware upgrades, maintenance activities, and planned outages.
• Validate incident resolution and ensure service restoration before ticket closure.
• Conduct Root Cause Analysis (RCA) and document findings, corrective actions, and preventive measures.
• Develop and maintain technical documentation, troubleshooting guides, and knowledge base articles.
• Fine-tune monitoring thresholds and recommend improvements to network visibility and alert management.
• Identify recurring operational issues and drive continuous service improvement initiatives.
• Provide technical guidance, mentoring, and knowledge sharing to L1 NOC Analysts.

Qualifications & Experience:

L1 NOC Analyst

• 2–3 years of experience in a Network Operations Center (NOC) or Network Monitoring environment.
• Bachelor’s Degree in IT Networking, Computer Science, Information Technology, or a related field.
• Cisco CCNA and/or CompTIA Network+ certification is required.
• Basic understanding of routing, switching, TCP/IP, DNS, DHCP, and network monitoring tools.
• Experience using ticketing systems and incident management processes.
• Strong communication, troubleshooting, and documentation skills.

L2 NOC Analyst

• 3–5 years of experience in Network Administration, Network Operations, or Network Support environments.
• Bachelor’s Degree in Networking, Telecommunications, Information Technology, or a related field.
• Cisco CCNA certification is required; CCNP certification is highly preferred.
• ITIL Foundation certification is an advantage.
• Strong hands-on experience with enterprise routing, switching, VPN, firewall technologies, and network troubleshooting.
• Experience performing root cause analysis and managing complex network incidents.
• Strong analytical, documentation, and stakeholder communication skills.

Additional Requirements

• Experience working in SLA-driven support environments.
• Familiarity with network monitoring, alerting, and ticketing tools.
• Willingness to work rotational shifts in a 24/7 operational environment.
• Strong teamwork and customer service mindset.
• Priority will be given to candidates currently available in Qatar with a valid QID.

Job Details

Preferred Candidate

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