Senior Digital Roll-Out Engineer – Airswift

ACTIVITIES

Change Management & Communication

• Conduct use case-specific change impact assessments to identify the magnitude and nature of changes, engaging and guiding the Product Owner in defining the change management approach, documenting potential risks, and proposing mitigation strategies.
• Define use case-specific change management, communication, and training strategies and plans in alignment with the project delivery methodology (e.g., waterfall vs. agile, full solution go-live vs. MVP/Scale-Up vs. agile continuous delivery).
• Guide and support the Product Owner in executing change management and communication activities for successful use case roll-out.
• Support in addressing resistance during implementation and reinforce adoption through feedback and recognition activities.
• Establish feedback frameworks to assess efficiency and efficacy of change management and communication efforts; adjust strategies accordingly.
• Maintain and develop change management and communication toolkits, including checklists, templates, and best practices.
• Regularly report progress on change management and communication activities at use case and portfolio levels.

Collaboration

• Work with the Agile fusion team to ensure alignment between roll-out plans and project management plans.
• Engage with the Product Owner and Agile Fusion team to stay updated on project progress, challenges, and risks.

Training

• Analyze training needs of target user groups and personas to develop training strategies and plans.
• Define appropriate training methods and tools; oversee development of training material for relevance and alignment with organizational practices.
• Support delivery and facilitation of training sessions and workshops.
• Establish feedback mechanisms to evaluate training effectiveness and update content accordingly.
• Maintain training records and resources in coordination with Learning & Training teams.
• Regularly report progress on training activities at use case and portfolio levels.

Post Go-Live

• Support monitoring of user adoption post go-live.
• Discuss refresher training needs to increase adoption.
• Conduct lessons learned sessions to identify improvement opportunities for future use cases.

Handover

• Share relevant knowledge and material from roll-out activities for inclusion in solution handover to support teams for ongoing maintenance.
• Coordinate handover to nominated representatives for subsequent user adoption and value generation monitoring

Job Details

Preferred Candidate

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