Front Desk Receptionist

Job title: Building Receptionist

Employment type: Full-time

Role Overview

We are seeking a professional and welcoming Building Receptionist to manage the front desk of a multi-tenant office building occupied by various companies. The receptionist will provide an efficient reception service for employees, visitors, clients, contractors and delivery personnel. The role also includes coordinating the building’s four meeting rooms located on the ground floor and providing administrative support to office boys, cleaners and other support staff. The successful candidate must  be currently based in Qatar with a valid Qatar Resident Permit (RP) fluent in Arabic and able to communicate effectively in English.

Key Responsibilities

• Welcome and assist employees, visitors, clients, contractors and delivery personnel in a courteous and professional manner.
• Provide general information about the building, tenant companies and available facilities.
• Manage visitor registration, access procedures and identification checks in line with building requirements.
• Answer, screen and direct telephone calls, emails and general enquiries.
• Issue visitor passes and maintain accurate visitor and incident records.
• Receive and coordinate deliveries, parcels and courier collections for tenant companies.
• Manage bookings and daily availability for the four ground-floor meeting rooms.
• Prepare meeting rooms before bookings and check that they are clean, organised and ready for use.
• Coordinate access for meeting-room users and report any equipment, maintenance or facilities issues.
• Monitor the reception and ground-floor areas and promptly report maintenance, security or safety concerns.
• Support tenant companies and the building management team with administrative duties, notices and general communications.
• Provide day-to-day administrative support to office boys, cleaners and other support staff.
• Receive, record and follow up on requests from office boys, cleaners and support staff, escalating matters to the appropriate manager when required.
• Coordinate staff leave requests and maintain accurate leave records in accordance with company procedures.
• Assist with the collection and submission of attendance, overtime and other relevant records for office boys, cleaners and support staff.
• Receive and coordinate staff requests relating to compensation, allowances and other employment matters, referring them to management or Human Resources for review and approval.
• Maintain confidentiality when handling employee records, leave information, compensation matters and other personnel-related documents.
• Handle complaints and requests professionally, escalating matters when necessary.
• Maintain a clean, organised and welcoming reception area.

·       Maintain up-to-date attendance sheets, including all leave and absences.

Requirements

• Previous experience in reception, customer service, facilities, hospitality, office administration or a similar role.
• Arabic speaker with good working proficiency in English, both spoken and written.
• Good working knowledge of computer systems and Microsoft Office applications, including Word, Excel and Outlook
• Currently based in Qatar, hold a valid Qatar resident Permit (RP) and legally eligible to work in Qatar.
• Experience supporting multiple companies, offices, tenants or support-service teams is advantageous.
• Basic experience maintaining attendance, leave or administrative records.
• Excellent communication, interpersonal and organisational skills.
• Professional appearance and a polite, helpful approach.
• Competence in using email, Microsoft Office and basic administrative systems.
• Ability to manage meeting-room bookings and maintain accurate schedules.
• Ability to handle confidential employee and compensation-related information with discretion.
• Ability to remain calm, attentive and professional in a busy environment.
• Flexibility to work shifts, including weekends or public holidays, if required.

Desirable Attributes

• Experience working in a commercial or multi-tenant office building.
• Experience coordinating cleaners, office boys, messengers or other support staff.
• Knowledge of access-control, visitor-management or building-management systems.Experience using meeting-room booking systems or calendars.
• Strong knowledge of local areas and services in Qatar.

Working Conditions

This is a front-of-house position based at the reception desk of a multi-company office building. The role involves regular interaction with employees, visitors, clients, contractors and representatives of tenant companies. It also includes coordinating four meeting rooms located on the ground floor and supporting office boys, cleaners and other support staff with administrative requests, leave coordination and compensation-related matters. The role may involve prolonged periods of standing or sitting and occasional work outside standard office hours.

Job Details

Preferred Candidate

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