Automotive Service Advisor – Saleh Al Hamad Al Mana Co.

• Greet customers and provide a professional, friendly service experience.
• Listen to customer concerns and accurately document vehicle issues.
• Prepare detailed job cards and obtain customer approval for services/repairs.
• Provide repair estimates, explain technical issues in simple terms, and guide customers on required maintenance.
• Upsell value-added services, packages, and accessories to maximize business opportunities.
• Coordinate with workshop controllers/technicians to ensure timely job progress.
• Keep customers updated on repair status, delays, or additional work required.
• Perform final quality and invoice checks before vehicle delivery.
• Handle customer complaints, resolve concerns, or escalate to management when required.
• Maintain customer records and follow up for service reminders and retention.

Job Details

Preferred Candidate

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