Customer Service Representative – Al Futtaim Group
What you will do:
Achieve monthly sales target for new rental sales and existing rental extensions.
Follow up existing customers for rental contract extensions and secure payment for these. Ensure vehicles are returned on time and actioned appropriately for those being off-hired.
Handle new inbound and outbound sales enquiries as required Customer enquiries reports and closing ratios
Ensure high standards of customer satisfaction so that set standards are met and exceeded. Recommend process of improvements so that the front end operations run smoothly and efficiently.
Ensure compliance of rental sales SOPs and make recommendations to improve internal efficiencies and the customer experience.
Ensure accuracy of documentation and system entry to achieve zero-error records.
Support rental sales supervisor to follow up customers for overdue payments as required.
Ensure accurate reporting of customer information including name, contact number, emails, etc
Ensure accurate information is taken from customers and recorded for marketing purposes .
Job Details
| Posted Date: | 2024-10-05 |
| Job Location: | Qatar – Doha |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Retail & Wholesale |