Call Center Agent – profesional labs It
Job Overview:
Professional Labs is looking for Call Center Agents with experience in the healthcare sector, specifically in insurance and claims management. Candidates will handle customer inquiries related to insurance eligibility, pre-authorizations, and claims while ensuring high-quality support.
Key Responsibilities:
• Respond to customer inquiries via calls, emails, and messages.
• Assist with insurance coverage checks, pre-authorizations, and claims status.
• Accurately document interactions and update records.
• Collaborate with teams to resolve complex issues.
• Ensure compliance with company and local healthcare policies.
Requirements:
• 1-2 years of call center/customer service experience.
• Healthcare experience (insurance/claims) is mandatory.
• Proficiency in English (Arabic is a plus).
• Familiarity with CRM systems and MS Office.
• Strong communication and problem-solving skills.
Preferred:
• Housewives with relevant experience and existing visas.
Job Details
| Posted Date: | 2025-01-10 |
| Job Location: | Qatar – Doha |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Healthcare, other |