Application Specialist – The MSI Group

Roles and Responsibilities:

• Application Implementation: Lead the implementation of new software applications, including installation, configuration, and customization according to business requirements.

• System Configuration: Configure application settings, workflows, and user permissions to optimize functionality and ensure alignment with organizational processes.

• User Training: Develop training materials and conduct user training sessions to educate staff on application features, functionality, and best practices.

• Technical Support: Provide technical support to end-users, troubleshoot issues, and resolve software-related problems in a timely manner. Collaborate with vendors and IT support teams to escalate and resolve complex issues as needed.

• System Integration: Collaborate with IT teams to integrate applications with existing systems, databases, and third-party platforms to streamline processes and improve data flow.

• Quality Assurance: Conduct testing and quality assurance activities to ensure that applications meet performance, usability, and security standards. Identify and address any defects or issues through rigorous testing procedures.

• Documentation: Create and maintain documentation, including user guides, system documentation, and standard operating procedures (SOPs) to support application usage and troubleshooting.

• Continuous Improvement: Stay informed about industry trends, best practices, and new technologies related to software applications. Recommend improvements and enhancements to existing systems to optimize efficiency and performance.

• Vendor Management: Build and maintain relationships with software vendors and service providers. Coordinate vendor interactions, including software upgrades, patch installations, and service level agreements (SLAs).

• Compliance: Ensure compliance with regulatory requirements, industry standards, and organizational policies related to software applications. Implement security measures and access controls to protect sensitive data and ensure data privacy.

Job Details

Preferred Candidate

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