Customer Service Coordinator

• To ensure that the highest standards of service are extended to all customers
• Maintain customer risk register to maximize customer contract retention
• Identify and develop revenue and growth opportunities for current customer turnover
• Conduct regular customer surveys and maintain statistical information on the results 
• Resolve customer queries and complaints effectively and promptly
• Liaise with other departments to ensure they are informed of service requirements and to resolve issues affecting service efficiently and effectively
• Identify and provide feedback on trends and areas of concern to resolve customer complaints
• Conducts monthly service meetings with each customer and supplies the meeting minutes within 24 hours
• Inform and discuss activities with the Operations Manager and other senior staff when necessary
• Assess the stability of all key accounts and review losses
• Report competitor activity
•  Provide cover for Service Office employees when required and weekend telephone backup
• Oversee installations of new customers
• Other duties, as requested by management. 

Job Details

Preferred Candidate

Suite de l’annonce…