Service Advisor – NBKS Automobiles
Job Responsibilities
[ Greet customers in a friendly and professional manner, establishing rapport and building strong customer relationships.
[ Listen attentively to customer concerns, inquiries, and service requests, documenting all relevant information accurately.
[ Conduct vehicle inspections alongside customers, identifying and documenting service requirements.
[ Provide accurate and detailed explanations of recommended services, repairs, and maintenance to customers, addressing their questions and concerns.
[ Prepare detailed service estimates, including parts, labor, and anticipated completion times, and present them to customers for approval.
[ Schedule and coordinate service appointments, ensuring efficient utilization of service department resources.
[ Maintain open communication with customers throughout the service process, providing regular updates on the status of their vehicles.
[ Collaborate with technicians to ensure all necessary repairs and maintenance tasks are performed accurately and in a timely manner.
[ Work closely with the parts department to ensure the timely availability of required parts and accessories for service jobs.
[ Accurately complete service orders and invoices, ensuring all relevant information is recorded, and proper documentation is maintained.
[ Process customer payments and transactions, following company procedures and guidelines.
[ Address and resolve customer complaints or issues promptly and professionally, escalating to management when necessary.
[ Stay up-to-date on the latest automotive technologies, service procedures, and industry trends through continuous learning and training opportunities.
[ Maintain a clean and organized work area, ensuring all customer areas are well-maintained and presentable.
[ Adhere to company policies, procedures, and safety guidelines at all times.
Qualifications
[ Customer Service
[ Automotive
[ Qatar, GCC
[ English
[ Basic computer proficiency, including knowledge of standard office software (e.g. MS Office).
[ Excellent communication and interpersonal skills. Strong problem-solving and conflict resolution abilities. Ability to multitask and work in a fast-paced environment.
Skills
[ Knowledge of automotive terminology, parts, and service pricing. Sales or upselling experience.
[ Experience with automotive service software, dealership management systems, and customer relationship management (CRM) software.
[ Excellent communication and interpersonal skills. Strong problem-solving and conflict resolution abilities. Ability to multitask and work in a fast-paced environment.
[ Basic computer proficiency, including knowledge of standard office software (e.g. MS Office).
Experience
Education
Diploma / Bachelor
Job Details
| Posted Date: | 2026-09-07 |
| Job Location: | Qatar – Doha |
| Job Role: | Other |
| Joining Date: | 2026-09-07 |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor’s degree |
