Customer Service Operator – Qatar Entertainment – Tasali – KidZania Doha

The Customer Service Operator plays a vital role in ensuring a seamless experience for customers in the entertainment industry. This position requires a dynamic individual who can handle inquiries, resolve issues, and provide information about services and events. The ideal candidate will be the first point of contact for customers, representing the company with professionalism and enthusiasm. This role is essential in maintaining customer satisfaction and loyalty, contributing to the overall success of the organization.

Responsibilities:

1. Respond to customer inquiries via phone, email, and in-person, providing accurate information about services and events.
2. Resolve customer complaints and issues promptly and effectively, ensuring a positive customer experience.
3. Maintain an up-to-date knowledge of company offerings, promotions, and policies to provide informed assistance.
4. Document customer interactions and feedback in the company’s database for future reference and analysis.
5. Assist in the coordination of events, including ticket sales and customer registrations.
6. Collaborate with other departments to ensure customer needs are met and to enhance service delivery.
7. Participate in training sessions to improve product knowledge and customer service skills.
8. Monitor customer feedback and suggest improvements to enhance service quality.
9. Engage with customers on social media platforms to address inquiries and promote services.
10. Provide support during peak times to ensure all customer needs are addressed efficiently.

Preferred Candidate:

1. Strong communication skills, both verbal and written, to interact effectively with customers.
2. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
3. Customer-oriented mindset with a passion for providing exceptional service.
4. Problem-solving skills to address and resolve customer issues effectively.
5. Team player who can collaborate with colleagues to achieve common goals.
6. Flexibility to work various shifts, including evenings and weekends.
7. Proficiency in using customer service software and databases.
8. Ability to adapt to changing situations and customer needs.
9. Experience in the entertainment industry is a plus.
10. Positive attitude and a willingness to learn and grow within the company.

Job Details

Preferred Candidate

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