Automotive Service Center Reception Manager – Saleh Al Hamad Al Mana Co.

Manage and supervise the reception team including service advisors, customer coordinators, and cashiers.

Ensure customers are welcomed, attended to promptly, and provided with clear information regarding service and repair processes.

Oversee job booking, scheduling, and proper allocation of work orders.

Monitor the accuracy and completeness of job cards, repair orders, and customer records.

Resolve escalated customer concerns and complaints professionally.

Maintain effective communication between customers, service advisors, and workshop staff.

Ensure the reception area reflects a professional image and supports customer comfort.

Train and coach reception staff on customer handling, upselling service packages, and technical understanding.

Monitor KPIs related to customer satisfaction, job card accuracy, upselling performance, and reception efficiency.

Support the Service Manager in implementing service processes, campaigns, and customer retention strategies.

Ensure compliance with company policies, health & safety, and brand standards.

Job Details

Preferred Candidate

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