Parts Advisor | Al- Futtaim Automotive | DOMASCO – Al Futtaim Group
Overview of the role
We are looking for a customer-focused and detail-oriented Parts Advisor to join our Aftersales team in Doha, Qatar. In this role, you will support customers and workshop teams by providing accurate parts advice, managing parts availability, preparing estimates, supporting service orders, and ensuring a smooth customer experience from enquiry through to vehicle delivery.
You will play an important role in achieving parts and service revenue targets while maintaining high standards of customer satisfaction, inventory accuracy, and operational compliance.
What you will do
• Welcome customers professionally, understand their requirements, and record accurate customer requests without delay.
• Provide expert advice on automotive parts, accessories, and related enquiries at the parts counter.
• Prepare accurate cost estimates, explain job requirements clearly, and ensure customers are informed of expected delivery timelines.
• Create and manage repair orders and job cards in line with business flow and workshop requirements.
• Coordinate closely with the workshop to follow up on job progress, additional repairs, parts requirements, approvals, and any potential delays.
• Monitor inventory levels, ensure availability of essential parts, and support regular stock audits and cycle counts to maintain accurate records.
• Process parts return in line with company policy, inspect returned items, and ensure required documentation is completed.
• Support achievement of parts, service, accessories, and value-added service revenue targets.
• Manage cash transactions, billing, petty cash documentation, reconciliation, and filing in line with company procedures.
• Ensure clear invoice explanation, timely customer communication, and professional vehicle delivery.
• Maintain high standards of customer satisfaction by resolving concerns promptly and reducing repeated jobs or complaints.
• Comply with company quality guidelines, SOPs, health and safety requirements, and incident reporting procedures.
Job Details
| Posted Date: | 2026-07-02 |
| Job Location: | Qatar – Doha |
| Job Role: | Sales |
| Company Industry: | Accounting |
