AMI Operator – Bayt

<strong>About KPMG Qatar</strong> KPMG has had a presence in Qatar for nearly 47 years. We opened for business in Qatar in 1977 and are now one of the largest and most prestigious professional services firms in the country. KPMG in Qatar employs over 350 professional staff and partners. We recruit the best and brightest from around the world and currently employ over 40   nationalities. For our clients, this means we provide Audit, Tax and Advisory services locally, drawing on the latest thinking and best practice from around the world. <strong>Business Unit Overview</strong> KPMG’s Advisory practice is one of the largest Advisory businesses worldwide and the major growth area for our organization. Our services are focused on the Finance Function, and we work with clients in identifying and tackling their challenges in Growth, Governance and Performance. Our Advisory teams support businesses as they restructure and expand, whether organically or by acquisition. We help them to become more efficient and provide support as they adapt to the challenges posed by a rapidly changing business environment. <strong>Sub-Business Unit Overview: Managed Services</strong> Managed Services focuses on delivering reliable, efficient, and scalable operational support for client systems and business processes. By proactively managing day-to-day operations, monitoring performance, and ensuring service continuity, we enable clients to reduce operational risk, optimize performance, and focus on their core strategic objectives..  <strong>Role Overview</strong>  The AMI Operator is responsible for the efficient execution of SMOC operational activities, ensuring accuracy, reliability, and timeliness of processes. The role focuses on managing work orders and maintaining meter data integrity through thorough verification and validation. The operator plays a key role in supporting seamless operations by ensuring data quality and adherence to established procedures. <strong>Primary Job Responsibilities & Accountabilities:</strong> •    Monitor, manage and troubleshoot the Work Orders issued as part of Roll Out & daily •    operations. •    Performs a variety of skilled duties in support of the (AMI) team including reading, building, programming, installing, activating, inspecting, diagnosing, replacing, and Routing AMI meters. •    Assists in preparing all technical daily reports related to SMOC Operations, in a timely manner, as applicable to the role. •    Identifies, diagnoses, and resolves operation problems. •    Provides the necessary assistance to Supervisors/Analyst as and when required in the Execution of work processes. •    Coordinates with the client departments, customer, contactors, site-team as required. •    Handles SMOC, AMI sub systems and other associated program for meter installation and complaint system. •    Keeps record and prepare report etc. regarding all kinds of data from SMOC and AMI sub systems as per the client requirements. •    Handles extensive data tracking, sorting, updating, recording and preparing all kinds of reports with appropriate format. •     Works in cooperation with Quality Assurance and Continual Improvement section on securing and maintaining the ISO / Risk Management / ISMS certification. •    Carries out and ensures compliance of all activities within the Installation Section are in line with the client health and safety regulations. •     Ensures one’s availability to work across all three shifts, in a 24[7 environment. •    Performs other tasks that may be assigned from time to time. <strong>Qualification and Experience</strong> •    Technical Diploma / Degree in major of Computer/Software Engineering. •    Minimum 3 years of experience in a similar role with hands on experience on various Operation & Maintenance (O & M) application. •    Proficiency in handling Electricity and / or Water Metrology •    Ability to communicate with end user customers to resolve issues, gaps, and collect data. •    Very strong knowledge and experience in working on PC & system applications, MS Office. •     Basics of meter communication issues.  

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