Contact Centre Agent – Qatar – TASC Outsourcing

• Role: Contact Centre Agent
• Employment Type: Outsourced
• Client Industry: Retail
• Contract Duration: Long Term
• Location: Qatar
• Start Date: Immediate

Key Responsibilities:

• Assist customers/drivers with inquiries, complaints, and requests through chat, calls and walk-in.
• Ensure high-quality service delivery while meeting defined performance metrics.
• Troubleshoot basic technical issues related to the application.
• Answer incoming calls and respond to customer inquiries efficiently and professionally
• Make outbound calls to follow up on customer issues or sales leads (if applicable)
• Provide accurate, valid, and complete information using the right methods/tools
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution
• Maintain detailed records of all customer interactions in the CRM system

Job Details

Preferred Candidate

Suite de l’annonce…