Senior Ticketing & Reservation Officer – Ali Bin Ali
OBJECTIVE/ PURPOSE OF THE JOB
The role of this position is to help customers arrange their travel plan and holiday and ensure to inform customer of any policy changes in terms of Travel to the respective destinations and manage the team on the compliance and update them with the latest travel regulations.
KEY RESPONSIBILITIES
- Meets with clients to determine travel needs, budgets, and preferences
- Handles travel issues, conflicts, complaints, cancelations, and refunds
- Builds and maintains relationships with travel and tour vendors•
- Maintains accurate records of bookings, payments, transactions, phone calls, and meetings
- Contributes to agency efforts by accomplishing related tasks as needed
- Up-to-date knowledge on the latest Travel Regulations.
- Manage the team and direct them to resolve any disputes.
- Attend training sessions and conferences called by the GSA Partner.
- Guide the team with the latest fare changes and update them with the rules and regulations.
- Find ways and means to enhance customer service
- Attend training sessions and conferences called by the GSA Partner
- Guide the team with the latest fare changes and update them with the rules and regulations.
- Find ways and means to enhance customer service
Job Details
| Posted Date: | 2025-03-13 |
| Job Location: | Qatar – Doha |
| Job Role: | Other |
| Company Industry: | Retail & Wholesale |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor’s degree |
