CRM Executive – Alfardan Group

• Customer Relationship Management (CRM):

  • Manage and maintain the company’s CRM system, ensuring customer data is accurate, up-to-date, and well-organized.

  • Segment customer data to enable personalized and targeted marketing campaigns.

  • Implement strategies to improve customer retention, loyalty, and engagement.

  • Respond to customer inquiries, complaints, and requests in a timely and professional manner through various communication channels (email, phone, social media).

• E-commerce Inquiries:

  • Handle e-commerce inquiries, ensuring a seamless customer experience.

  • Provide product information, resolve order issues, and offer post-sale support.

  • Work closely with the sales and logistics teams to ensure smooth order fulfillment.

  • Monitor customer feedback and implement improvements based on insights.

• Monthly Reports:

  • Generate detailed CRM reports, including customer acquisition, retention, and engagement metrics.

  • Analyze customer data to identify trends, preferences, and areas for improvement.

  • Prepare monthly performance reports for senior management to support decision-making.

• CMS Handling:

  • Update and manage website content using the company’s CMS.

  • Ensure content is accurate, up-to-date, and optimized for customer engagement.

  • Collaborate with the marketing team to upload promotional materials, product updates, and banners.

  • Troubleshoot and resolve any CMS-related issues to ensure a smooth user experience.

• Data Analysis & Insights:

  • Track and analyze customer behavior, preferences, and interactions across different platforms.

  • Use insights to refine marketing strategies and improve customer experience.

  • Provide actionable recommendations to enhance e-commerce sales and overall customer satisfaction.

• Collaboration with Sales and Marketing Teams:

  • Work closely with the sales and marketing departments to align CRM efforts with business objectives.

  • Support the execution of marketing campaigns through CRM data and customer segmentation.

Job Details

Preferred Candidate

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